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Handheld – Fail to Complete XPressEntry Connection / Returns to Reader Setup Screen

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Table of Contents

Issue #

During or near completion of handheld synchronization, the handheld:

  • Exits the XPressEntry application or
  • Returns to the Reader Setup or Android Home Screen

During the sync, it looks like everything is progressing normally, with all data being synchronized as usual.

This issue may occur on some handhelds while others function normally.

  • No clear or actionable errors appear in server logs.
  • A location permission prompt may briefly appear on the handheld before failure.

Root Cause #

A conflict between the XPressEntry location tracking configuration on the server and the handheld device’s permission handling can cause the application to terminate unexpectedly during synchronization.


Resolution #

Disable Enable Location Tracking in the XPressEntry Server Application, then reconnect the affected handheld(s).

Step-by-Step Resolution Instructions #

Step 1: Access the XPressEntry Server Application #

  1. Log in to the XPressEntry Server Application using administrative credentials.

Step 2: Navigate to Location Settings #

  1. Select Tools from the top navigation menu.

  2. Click Settings.

  3. Navigate to Location and Battery.

Step 3: Disable Location Tracking #

  1. Locate the Location section.

  2. Find the setting labeled Enable Location Tracking.

  3. Uncheck the box for:

    • Default profile

    • Any scanner/reader profiles in use (if applicable)

(Note: Ensure this setting is disabled for all relevant profiles.)

Step 4: Save Changes #

  1. Click Save for each modified profile.

  2. Confirm that all changes have been successfully saved.

Step 5: Reconnect the Handheld Device #

  1. On the handheld:

    • Open the XPressEntry application.

    • Navigate to Reader Setup.

    • Select Legacy Login (or applicable login method).

  2. Re-enter server connection details if required.

  3. Reconnect the handheld to the server.

  4. Allow synchronization to complete.

 

Expected Result After Fix #

  • Handheld completes synchronization successfully.

 

Unresolved? #

  • Verify the handheld is running a supported version of XPressEntry.
  • Confirm network connectivity (Wi-Fi or cellular).
  • Contact Telaeris Support with device logs and server version details.

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