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Handheld – Fail to Complete XPressEntry Connection / Returns to Reader Setup Screen

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Table of Contents

Issue #

  • One or more of the following symptoms may be occurring:
  • Handheld begins server synchronization successfully.
  • User and configuration data download progresses normally.
  • During or near completion, the handheld:
  • Exits the XPressEntry application
  • Returns to the Reader Setup or Home Screen
  • Issue may occur on some handhelds while others function normally.
  • No clear or actionable errors appear in server logs.
  • A location permission prompt may briefly appear on the handheld before failure.


Root Cause #

A conflict between the XPressEntry location tracking configuration on the server and the handheld device’s permission handling can cause the application to terminate unexpectedly during synchronization.


Resolution #

Disable Enable Location Tracking in the XPressEntry Server Application, then reconnect the affected handheld(s).

Step-by-Step Resolution Instructions #

Step 1: Access the XPressEntry Server Application #

  1. Log in to the XPressEntry Server Application using administrative credentials.

Step 2: Navigate to Location Settings #

  1. Select Tools from the top navigation menu.

  2. Click Settings.

  3. Navigate to Location and Battery.

Step 3: Disable Location Tracking #

  1. Locate the Location section.

  2. Find the setting labeled Enable Location Tracking.

  3. Uncheck the box for:

    • Default profile

    • Any scanner/reader profiles in use (if applicable)

(Note: Ensure this setting is disabled for all relevant profiles.)

Step 4: Save Changes #

  1. Click Save for each modified profile.

  2. Confirm that all changes have been successfully saved.

Step 5: Reconnect the Handheld Device #

  1. On the handheld:

    • Open the XPressEntry application.

    • Navigate to Reader Setup.

    • Select Legacy Login (or applicable login method).

  2. Re-enter server connection details if required.

  3. Reconnect the handheld to the server.

  4. Allow synchronization to complete.

 

Expected Result After Fix #

  • Handheld completes synchronization successfully.

 

Unresolved? #

  • Verify the handheld is running a supported version of XPressEntry.
  • Confirm network connectivity (Wi-Fi or cellular).
  • Contact Telaeris Support with device logs and server version details.

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