Table of Contents
Step 1: Verify Handheld Status #
- On the server side, navigate to Tools > Handheld Status.
- Check the status of the handheld(s):
- Green indicates a successful connection.
- Yellow means the handheld is not connected to the XPressEntry Server and cannot sync until reconnected.
- Orange means disconnected over 24 hours
- Red means disconnected over 24 hours
Step 2: Clear App Cache #
- From the main screen of the device, long press the XPressEntry app icon (blue arrow).
- Tap App Info.
- Select Storage & Cache, then tap Clear Cache.
Step 3: Restart the Device #
- Press and hold the Power button on the handheld.
- Select Restart from the power menu.
- After the device restarts, launch the XPressEntry App.
- Attempt to sync data by pressing the up/down arrows within the app.
Step 4: Ping the Handheld IP #
- On a computer connected to the same network, open Command Prompt.
- Type ping [handheld IP address] and press Enter.
- Verify if the handheld responds to the ping to ensure network connectivity.
- If you’re unable to ping the handheld, try disconnecting and reconnecting the device to the network.
- Open a browser on the handheld device and enter [IP address of the server:30001] in the URL, if you do not receive a Server Alive page then likely there is a local firewall blocking the connection.
Step 5: Reset App Data (if no badge data needs to be saved) #
- Open the XPressEntry App.
- Go to Settings > Reset Data.
- Reconnect the handheld to the server:
- Enter the correct Server IP/Hostname.
- Log in with the appropriate credentials.
If you are still not able to connect the device to the server after performing the aforementioned steps, please check with your internal networking team in regards to the network infrastructure. There may be an extra layer of security that we cannot see that is not recognizing it.