Who We Are
Telaeris, Inc. is a US-based software company, specializing in handheld and hands-free safety and physical security solutions to enhance access control and occupancy tracking systems. Telaeris’ XPressEntry is a hardware and software solution that seamlessly integrates with any industry-leading access control system, providing fixed, kiosk, and handheld devices capable of reading any badge technology, biometrics, and facial recognition.
At Telaeris we pride ourselves on providing our customers:
- Superior Technical Results that Improve Business Efficiency
- Innovative and Ingenious Solutions
- Rapid System Development and Deployment
- and most importantly, Great Support for both our Products and Systems
We do this by paying close attention to detail and listening carefully to our customers’ needs and requirements.
About the Company
Telaeris, Inc. was founded in 2005 (05/03/2005) as a venture to provide products and solutions to companies in the areas of contactless smartcards and RFID (Radio Frequency Identification). Since its inception, Telaeris has expanded to provide total solutions for access control, inventory management, asset control, and mobile application development. We do so by combining engineering and software development expertise with superior customer service and support.
Located in San Diego, California, Telaeris is a privately-owned corporation. Telaeris takes its name from the Greek root “tele” (for “distance”) and the Latin word “aer” (for “air”). The company name is pronounced “Tel-AIR-is”.
Terms and Conditions of Our Software
NOTICE OF LIMITED LICENSE FOR USE AND DISTRIBUTION OF TELAERIS SOFTWARE
Any implementation of Telaeris Software found on this website is owned by Telaeris, Inc. It is no way provided in the public domain. The software and accompanying documentation are protected by United States copyright law and also by international treaty provisions. These implementations are not to be distributed in whole or in parts without the explicit permission of Telaeris, Inc. Telaeris, Inc. grants no rights to license or redistribute this software without explicit written agreement.
Telaeris does not convey permit to use, copy, rent, lease, sell, modify, decompile, disassemble, otherwise reverse engineer, or transfer programs available from telaeris.com except as provided in this agreement. Any such unauthorized use may result in appropriate legal action. All rights not expressly granted here are reserved to Telaeris, Inc.
Website Terms and Conditions
Except as otherwise indicated, this Web Site and its entire contents are owned by Telaeris, Inc. and are protected by domestic and international copyright, trademark and other intellectual property laws. You may use this Web Site for informational purposes only.
By using this Web Site, or downloading any portion of its information or other content, you agree to abide by these terms and conditions. If you do not agree to these terms and conditions, please do not use this Web Site, or download any portion of its contents, and we request that you exit promptly.
You understand that Telaeris, Inc. may terminate, change, suspend or discontinue any aspect of this Web Site, including the availability of any features, at any time. Telaeris, Inc. may also impose limits on certain features and services or restrict your access to parts or all of the Web Site without notice or liability. Telaeris, Inc. reserves the right, in its sole discretion, to change and modify these terms and conditions in whole or in part at any time, and your continued use of this Web Site after such changes are posted shall be deemed acceptance by you of such changes.
COLLECTION OF PERSONAL INFORMATION
When you voluntarily submit personal information for use on this site, such as ordering products, downloading software, or entering contests, this information may be stored by Telaeris for internal company use. Telaeris will never divulge any information to an outside company. It is completely optional to provide any information to Telaeris, Inc. Telaeris uses this information for application access and sales purposes, to provide support to our customers. We attempt to protect all personal information using appropriate security measures. When entering passwords for personal accounts on Telaeris maintained servers, please be certain to not divulge this information to anyone as it protects unauthorized access to your account.
Our primary goal is to serve our customers – if for any reason you have any questions regarding your personal data, please contact us at: [email protected] or phone us at +1-858-627-9700
Refunds, Returns & Cancellations Policy
a) Should any of our goods prove defective or not as ordered. You must notify us within 30 days from receipt of the order. We have the option of inspecting the goods on your premises or taking the goods back in order to determine our obligation for replacement. However, we cannot allow for any claim for inspection or expenses incurred by you in using such goods.
b) If we make an error in entering, ﬁlling or shipping an order, the merchandise is returnable for full replacement and we will accept the return transportation charges, provided we are notiﬁed within 30 days of shipment. If reproduction of product is necessary, we will replace the defective merchandise at no charge based upon the actual quantity of product returned.
c) There will be no return for any reason accepted without prior authorization.
d) Customized products are not returnable if you have made an error in ordering.
e) Cancellation of an order accepted by Telaeris Inc. can be made only with our consent and upon terms that will indemnify Telaeris Inc. against loss.
f) We understand errors happen. If you do have to cancel an order, please contact us as quickly as possible. We will do everything we can within our capability to attempt to try and stop the manufacturing process if at all possible.
We have a standard 3-4 week shipping policy for customized products, but this can be extended to 6 weeks based on:
a) Size of order
b) Holiday interference (Christmas/New Year/Thankgiving/Chinese New Year)
Software and off the shelf hardware, RFID tags and barcode labels can usually be delivered with 1 week .
Hardware Warranty Info
We warranty our hardware for one year from purchase. Click here for details on our warranty policy.
Telaeris prides itself on the quality of its support services offered to its customers. Our products and services are designed to help our customers do their jobs faster and better, and so making sure that our users are satisfied is a top goal for Telaeris. If there is any way in which we can help your experience with our product, please do not hesitate to contact us.
Contact us at [email protected]. Support hours are Monday – Friday, 9 AM to 5 PM (Pacific).
Need help in selecting which Telaeris products or services are right for you? Want to order additional hardware peripherals for your XPressTools workstation? Need to return merchandise?
Problems using our software or hardware? Telaeris offers email and phone support to all customers. Onsite and off-hours technical support services may also be purchased.
While our applications are easy-to-use, get the most out of them by bringing a Telaeris team member to your location to train both beginning and advanced users. Contact us to develop and schedule a training program that fits your needs.
Have a specific application that would improve your business productivity and profitability? Want a report template custom tailored to your company’s needs? Need a specific feature that is currently not found in our software? Need to move data from a different application to a Telaeris solution?
Our development team is ready to create custom solutions based on your needs. Call us at (858) 627-9700