Table of Contents
Applies to: Any PACS integration where Data Manager uses MSMQ (Microsoft Message Queuing) for event delivery.
Symptom: Sync or event processing fails with an MSMQ DataManagerEvent queue permission error, typically appearing shortly after a Windows update or a server migration.
Root Cause #
MSMQ queue permissions are not always preserved across a Windows update or when Data Manager is migrated to a new server. This has been seen recurring across multiple customer environments — internally, support staff refer to this as “the recurring permissions issue” because it’s a known, repeatable pattern rather than a one-off. If your Data Manager sync or event delivery broke shortly after patching Windows or moving to a new server, check this first.
Fix #
- Open Computer Management → Services and Applications → Message Queuing on the Data Manager host.
- Locate the DataManagerEvent queue (or the queue name specific to your Data Manager configuration).
- Right-click → Properties → Security.
- Confirm the Data Manager service account has the required permissions (typically Send, Receive, and Peek — see your Data Manager version’s setup documentation for the exact list if unsure).
- Re-add or correct the permission if it’s missing.
- Restart the Data Manager service and retry the sync.
If This Doesn’t Fix It #
- Confirm MSMQ itself is installed and running as a Windows feature on the host (a Windows update can occasionally disable optional features).
- If this is a new server migration, confirm the queue was actually recreated/migrated and isn’t simply missing.
- Contact the Telaeris Helpdesk with the exact error text and whether this followed a Windows update or a server migration.
