Genetec Data Manager is Blank

Symptom: On the Data Manager Page, the Genetec Data Manager shows up as blank in the drop down.

 

Make sure you have installed the Genetec SDK(matched to your Genetec version) and Genetec Data Manager Plugin(matched to your XPressEntry version)

 

1) Copy the Genetec.sdk.dll file from GENETEC_SDK_PATH to the Data Manager Plugin path in XPressEntry: “C:\Program Files (x86)\Telaeris\XPressEntry\DataManagers\Genetec Plugin\”

Overwrite the Genetec.sdk.dll file if it exists.

 

2) Modify the XPressEntryServer.exe.config and XPressEntryService.exe.config to direct to the correct SDK Version.

This must be done as an administrator, so open Notepad as Administrator.

Then File -> Open -> “c:\Program Files (x86)\Telaeris\XPressEntry\XPressEntryServer.exe.config”

Search for Genetec.sdk.dll

Replace the bindingRedirect line with the following, making sure you specify the correct Genetec version:

<bindingRedirect oldVersion=”5.5.0.0-5.10.65535.65535″ newVersion=”5.10.0.0″ />

 

Repeat the process for the Service Config File

Then File -> Open -> “c:\Program Files (x86)\Telaeris\XPressEntry\XPressEntryService.exe.config”

Search for Genetec.sdk.dll

Replace the bindingRedirect line with the following, making sure you specify the correct Genetec version:

<bindingRedirect oldVersion=”5.5.0.0-5.10.65535.65535″ newVersion=”5.10.0.0″ />

 

Previously, these looked like this:

<dependentAssembly>
<assemblyIdentity name=”Genetec.sdk” publicKeyToken=”a446968a32b751de” culture=”neutral” />
<bindingRedirect oldVersion=”0.0.0.0-5.8.0.0″ newVersion=”5.8.0.0″ />
</dependentAssembly>

 

Start the service and server applications again and you’re good to go!

 

Now they should look like this:

<dependentAssembly>
<assemblyIdentity name=”Genetec.sdk” publicKeyToken=”a446968a32b751de” culture=”neutral” />
<bindingRedirect oldVersion=”5.5.0.0-5.10.65535.65535″ newVersion=”5.10.0.0″ />
</dependentAssembly>