XPressEntry Troubleshooting Guide – Username & Password Reset


This is a step-by-step guide to hard resetting your username and password on XPressEntry.
Please refer to the video along with the step installation below.

Warning: This article should only be used in the event you have no ability to log into the XPressEntry software. If you have another user that is an administrator, you are able to log in with their credentials.


XPressEntry Installation
XPressEntry Prerequisites
XPressEntry license (provided by sales representative)

Install Steps

  1. Open Microsoft SQL Server Management Studio (SSMS).
  2. Expand “Database”
  3. Expand database of your choosing
  4. Expand “Tables”.
  5. Navigate and right-click “dbo.users” and select “Edit Top 200 Rows”.
  6. Look for any users with Role ID of one (1).
    Note: role_id=1 are admin roles. Any other roles that have admin must be known by your XPressEntry Server coordinator.
  7. Change all admin users’ “role_id” to “NULL”.
    (If You wish to keep the username, change Login column to “NULL” as well.)
  8. Close Microsoft SQL Server Management Studio (SSMS).
  9. Open XPressEntry.
  10. Re-create your administrator user.

You are free to now continue using XPressEntry without resetting your database.