When XPressEntry is running on a different machine then where Onguard is running, a common fix for getting an Access Denied error during an XPressEntry sync is due to a WMI permission problem. The service account being used to login to the XPressEntry service needs to have full WMI security access on the Onguard machine.
- On the Onguard machine, click windows and search “Computer Management.”
- Under the service and Applications on the left pane, right click WMI Control and go to properties
- Go to the security tab, expand the root folder and highlight the onguard folder then click on security on the bottom right.
- Add the service account to the permissions list that is being used to login to XPressEntry service and give full permissions (including remote enabled)
- Click Apply.